We are seeking a skilled and detail-oriented Junior Digital Fraud Prevention Analyst to join our team. The successful candidate will monitor our digital platforms to identify and prevent fraudulent activities that may harm our business or clients. The ideal candidate should have strong analytical skills and be familiar with various digital platforms such as social media, app stores, and websites. Key Responsibilities:

• Monitor and analyse digital platforms to detect fraudulent activities that may harm our business or clients.
• Develop and implement fraud prevention strategies and tools to prevent and mitigate fraudulent activities.
• Investigate suspicious activities and report them through the relevant channels.
• Maintain a database of known fraudsters and suspicious activities.
• Collaborate with internal and external stakeholders, including legal and compliance teams, to ensure that fraud prevention measures are in place and effective.
• Provide training and support to employees to help them identify and report suspicious activities.
• Stay up-to-date with the latest fraud prevention techniques and technologies.
• Develop and present regular reports.

  Qualifications and Skills:

• Familiarity with various digital platforms, including social media, app stores, and websites.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Knowledge of fraud prevention techniques and tools is a plus.

If you are a proactive and analytical thinker for technology, we encourage you to apply for this exciting opportunity.   Qualities that are important to us are:

• Honesty
• Clear communicator
• Proactive Solution focused mindset
• Professionally accountable
• Follow strict processes and procedures at all times
• Punctuality
• Continuously self-developing 
• Be able to work under pressure and meet deadlines consistently
• Be able to work in a team, but be a self-starter

About Offernet

Headquartered in London (UK), Offernet is a digital Intelligence firm that specialises in the development, management and utilization of big data technology to drive measurable growth and revenue by using machine learning, complex automation, and big data to enable high-velocity data-driven sales optimisation and marketing solutions through:

• Cross organisational data insight's availability
• Facilitating the implementation of the data mesh paradigm
• Sales optimisation
• Measurable marketing 
• Machine learning / Big data intelligence
• Bridging organisational data silos

 

Apply by completing the online application form below or  email your CV to careers@bastionflowe.com

We’re looking to hire a dynamic, ambitious and results-orientated Business Developer to be based in our digital command centre in the Steenberg Office Park, Cape Town.

Role purpose: New Business Development:

The purpose of this role is to support the Digital Command Centre to effectively deliver new business as the main focus and execute client’s paid media campaigns from planning to activation. You will be the day-to-day lead in developing new business relationships and managing client media requests and work closely with all functions and provide the Bastion & Flowe Operations team with the media activation briefs and technical requirements for all projects and campaigns to ensure timely delivery of projects with highly efficient workflow processes. Movement between our Digital Command Centre in Cape Town and numerous client visits in Johannesburg. Travel is highly expected to target and present opportunities naturally.  With so many different tasks being performed by one person it's easy to get overwhelmed!  However don't worry because we have an experienced staff ready just waiting patiently behind you providing support when needed.

Key responsibilities and accountabilities

Client responsibility:

• Existing clientele and onboarding on new business 
• Be a point of contact for clients with the ability to handle the technical communications and provide high level briefs to be tasked 
• Attend catch ups with internal client teams to ensure you are aware of all upcoming campaigns and report on campaign performance.
• Be a trusted, knowledgeable source of information and expert in digital marketing. 
• Ability to move with agility and thoroughness 
• Be the filter with client communications and provide factual feedback for internal allocation to the team. 
• Develop positive relationships that reflect true partnership in achieving the objectives of the client’s business and the goals of the client.
• Having an aura for networking 
• Ability to identify opportunity 
• Ability to onboard new clients and handle existing client relationships 
• Mentally sharp and quick processing 
• Work to understand your client’s pressures and internal demands to ensure the Bastion & Flowe Digital Command Centre receives the right information in a concise yet speedy manner - even when on the road and meeting with new clients. 
• Achieve a level of relationship with your clients whereby they trust and value your opinions and advice on their digital marketing activity.
• Be reliable; be responsive; have integrity and possess an eagerness to learn all the moving parts. 

Excellence in Client Service:

• High focus on new business development 
• Effectively set and manage client expectations.
• Understanding individual client needs in broad industries (on specific projects and what lies ahead) 
• Ensure all media schedules, forecasts and recommendations are fit for client and it’s easy for Bastion & Flowe Command Centre to access and review (e.g. URLs, Login details, Campaigns to be briefed in, Accurate creatives, Campaign budgets and duration etc).
• Ensure all campaign costs are accurately quoted and campaign forecasts are approved by client 
• Ensure media schedules are delivered to and approved by the client prior to the campaign going live.
• Ensure clients are notified immediately of changes to project scope or project costs.
• Ability to manage technical projects and track scope of work 
• Provide counsel to client’s marketing issues and opportunities. 

• Take responsibility for the reporting back to clients and understanding optimisations of clients’ Performance Media activities to ensure communication back to client is not stalled. 
• ensuring that all campaigns are executed to plan through close collaboration with operational team 
• Be a master of our internal processes and ensure this is filtered down through your team.
• Lead the day-to-day client relationship, campaign or project development and execution.
• Be responsible for client PO, Scope of work, Cost estimates and invoice management

Performance media campaign planning & creation

• Assist in the development of client performance media strategies to help define KPIs and strategy.
• Take the initial campaign brief and understand metrics and budget allocations 
• Be responsible for the development of clear plans and presentations to clients with the assistance of Digital Strategy department.

 

People specifications

Key Experiences:

• Risk based marketing understanding 
• Experienced in driving new business 
• Minimum 5 years’ agency side experience in a digital strategy and/or execution role
• Previous experience in managing clients in the financial sector highly beneficial  
• Good understanding of planning performance media campaigns across the various mechanisms, channels and buying models
• Experience managing a team to deliver best in class client campaigns
• Experience managing senior client relationships
• Be a lover of Tech 
• Programmatic advertising understanding

Professional Skills:

• Articulate presenter, with the ability to present to senior clients and internal agency teams, 
• Comfortable with showing what data results have been obtained post campaigns 
• Fast-paced and sharp minded 
• Committed to building a career in a digital space 
• Eager to learn 
• Discerning people reader
• Ambitious and foresight driven
• Diligence and attention to detail 
• Excellent analytical and organisational skills 
• high attention to detail
• Strong stakeholder management and interpersonal skills

To note that this role will require extensive travelling nationally, so go-getters and jetsetters need only apply. BEE Role

Apply by completing the online application form below or email your CV to careers@bastionflowe.com

We're looking to hire a dynamic, ambitious and results-orientated WordPress Developer with a minimum of 3 years' experience in building websites using WordPress. You will be required to work from our Digital Command Centre in the Steenberg Office Park. This is not a remote position.  You will work closely with our in-house team as well as outsourced service providers and partners.

Role:

• Building, Updating, Optimising and management of new WordPress websites
• Manage backups of websites
• Uphold and enforce best practice standards when it comes to development, structure, and naming conventions.
• Give guidance on complex requirements
• Conduct troubleshooting and maintenance
• Develop improved methodologies and institute best practices around website development
• Keeping up to date with recent technological and software development.
• Develop Standard Operating Procedures in order to implement protocols within your department 
• Understanding of Landing Page setups for Lead Generation Campaigns 
• Following data compliance 

Requirements:

• Solid understanding of the WordPress platform
• Minimum 3+ years experience in building WordPress Websites
• Proven, demonstrable knowledge of the WordPress platform
• Proven, demonstrable interest in technology (servers, storage systems, networks, AWS solutions, GCP solutions etc.)
• HTML / CSS experience is desirable
• Good verbal / written communication skills
• The ability to work in a Team
• Strong organisational skills.

Qualities that are important to us are:

• Honesty
• Clear communicator
• Proactive Solution focused mindset
• Professionally accountable
• Follow strict processes and procedures at all times
• Punctuality
• Continuously self-developing 
• Be able to work under pressure and meet deadlines consistently
• Be able to work in a team, but be a self-starter

About Offernet

Headquartered in London (UK), Offernet is a digital Intelligence firm that specialises in the development, management and utilization of big data technology to drive measurable growth and revenue by using machine learning, complex automation, and big data to enable high-velocity data-driven sales optimisation and marketing solutions through:

• Cross organisational data insight's availability
• Facilitating the implementation of the data mesh paradigm
• Sales optimisation
• Measurable marketing 
• Machine learning / Big data intelligence
• Bridging organisational data silos

Apply by completing the online application form below or  email your CV to careers@offernet.net

Join our global Revtech company, Offernet, as a Customer Success Manager and become the key link between clients and our internal team. Your role will involve understanding client needs, developing and facilitate the effective implementation of digital strategies, and leveraging our Marketing Technology to drive successful campaigns, improving your clients Return on Ad Spend and Return on Investment. By conducting audience research, analysing data, and utilising various technologies, you will ensure optimal communication and exceptional campaign performance. As a valuable partner and solution provider, you'll also foster strong client relationships and lead your team to deliver outstanding results.

Key Responsibilities:

• Build and maintain client relationships, fostering collaboration and flawless execution of plans.
• Develop and implement strategic media plans based on client direction and media research.
• Synthesize information effectively to guide campaign development and execution.
• Understand client products/services and communicate key points to external parties while solving problems.
• Maintain rapport with internal and external teams, partner agencies and clients and be able to apply a collaborative and solutions oriented approach.
• Innovate and recommend media solutions, ensuring client satisfaction and delivering results.
• Manage and train team members, conducting performance reviews and staff training.
• Ability to analyse, understand and interpret data to inform upcoming campaigns and draw decisive action points from.
• Set accurate revenue targets and projections while sharing campaign results and learnings.
• Demonstrate expertise in the media landscape, producing sound strategies and proactive proposals.

Requirements:

• 5+ years of experience in a similar role.
• Excellent written, verbal, and presentation skills.
• Strong relationship-building abilities with internal and external stakeholders.
• Persuasive communication of strategies, rationale, and ideas.
• Negotiation skills and the ability to filter relevant information.
• Analytical mindset and attention to detail.
• Understanding of business processes and key stakeholders as well as client process flows.
• Identify and declutter clients measurables to ensure that key performance indicators that describe their success are achieved.
• Proven ability to develop post-campaign analysis reports and monitor ROAS.
• Comprehensive understanding of the customer journey and ability to provide status feedback.
• Proficiency in platforms such as Google Analytics, Tag Manager, and Meta Business Suite.
• Ability to apply an omnichannel mindset to cohesively integrate with client
• Comprehensive understanding of CRM systems
• Understanding of pixels and tracking solutions.
• Ability to accurately quantify and measure campaign performance.
• Demonstrated expertise in utilising data-driven insights to optimise paid media campaigns.
• Proficient in leveraging analytics tools to conduct thorough audience segmentation and targeting.
• Strong understanding of A/B testing methodologies and the ability to analyse and interpret test results.
• Proven track record of effectively managing budgets and allocating resources to maximize ROI.
• Experience in conducting competitive analysis and staying up-to-date with industry trends and best practices.
• Proficiency in data visualisation techniques and tools to effectively communicate campaign performance to stakeholders.
• Ability to identify and implement advanced tracking and attribution models to accurately measure campaign effectiveness.
• Skilled in utilizing statistical analysis to identify patterns, trends, and opportunities for campaign optimization.
• Proficient in creating and interpreting dashboards and reports that provide actionable insights for campaign performance improvement.
• Understanding of the impact of different media channels on customer behavior and the ability to develop integrated strategies accordingly.
• Strong problem-solving skills with the ability to identify issues and propose data-driven solutions.
• Familiarity with audience research tools and the ability to leverage consumer insights to inform campaign targeting and messaging.
• Knowledge of marketing automation platforms and the ability to integrate paid media efforts within broader marketing campaigns.
• Experience in collaborating with cross-functional teams, such as creative, content, and web development, to ensure cohesive and integrated marketing initiatives.
• Proven ability to work in a fast-paced environment and manage multiple campaigns simultaneously while meeting deadlines.

Join Offernet today and shape the future of Revenue Optimisation

Apply by completing the online application form below or  email your CV to careers@offernet.net

Offernet, a prestigious Global BPO business, is seeking an accomplished Contact Centre Operations Manager. The successful candidate will spearhead the performance and management of a team dedicated to providing exceptional sales and service functions to our international clients. Please note that this position requires on-site work in our office. Candidates applying from outside Cape Town should be prepared to relocate at their own cost.

Role Purpose:

The Senior Contact Centre Manager will be entrusted with the operational command of our Command Centre. The ideal candidate will excel in catalysing growth by communicating effectively, developing new strategies in line with our business objectives, and designing plans to attain our sales targets.

Key Responsibilities:

• Minimum of 3-5 years of robust experience in a contact centre environment or customer service industry.
• Demonstrated leadership skills with a track record of managing and developing a team.
• Experience in creating, implementing, and optimising processes within a contact centre environment.
• Exceptional verbal and written communication skills.
• Proven strategic thinking capabilities.
• Proficient understanding and experience with call centre software, CRM systems, and other pertinent digital tools.
• Experience in managing change, especially technological change.
• Proficient project management skills.
• A degree in business management, communications, or a related field (preferred but not mandatory).
• Valid driver's licence and dependable transportation.
• Experience in data analysis and statistical reporting.

Personal Attributes:

• Exceptional communication skills and leadership capabilities.
• Proven problem-solving abilities and strategic mindset.
• A customer-centric focus.
• Demonstrated resilience and tenacity.
• Excellent organisational and time management skills.
• Proficient analytical thinking abilities.
• Adaptability and integrity.
• A high degree of empathy and emotional intelligence.

Only candidates based in Cape Town and able to commute to our Tokai office should apply. Offernet is an Equal Opportunity Employer. We are committed to diversity and encourage all eligible candidates to apply.

Apply by completing the online application form below or  email your CV to careers@offernet.net